Known Issues And How To Report A New Issue

[Sam]

Here we'll be compiling a list if any known bugs or issues that are currently in the live build that we'll be working on.

Before reporting an issue please both look at the issues listed below and the ones already posted in the support category. If you share an issue that is posted in the support category then please like the topic to indicate you also have experienced the same thing and, if necessary, post any extra information you have regarding the bug.

To report a bug please create a new topic under the support category and try your best to include as much information on the issue as you can such as;

• An image of the bug (We know this isn't always a possibility but if possible it helps a lot)
• A description of the bug and where it happened.
• What you doing before the bug that may have potentially caused it.
• If you're able to replicate the issue then let us know how!
• Any further information you feel would help get it is solved faster!

[Flyinpanda]

Possible bug? I signed up using my Gmail account but I did no receive a code to confirm my account so I used my AOL instead and I got the confirmation Email right away.

[Dev_Moody]

Hey pandapandapanda,
it seems like a lot of the verification emails get sent to your junk/spam folder in Google Mail, unfortunately

[DJSalt]

Hi guys, I found a bug with the game (this could be for AMD users as I have AMD) when I started the game I noticed there were no options as I thought it was loading, if you press alt+enter you will notice that there are many options but if you have my bug you can't press the buttons. This is due to the fact the game sets a native resolution higher than 1920 x 1080. Upon spamming buttons the arrow keys popped up so I was able to fix the issue. Just a word of warning to the devs!

[John]

Hey DJ, thanks for the heads up. We have encountered this and should be fixing it soon, for now there is a fix HERE.

[Jomik]

Is there any status on the issue with being unable to find a game? I think it'd be good with a thread that lets us see updates, rather than having to dig through a thread.

[Sam]

We'll be working to keep the following thread updates and trying our best to keep you guys in the loop with what we're doing in the office. Keep an eye on this and we'll do our best. I will personally be available throughout the process on the forums so feel free to contact me and i'll do my best to fill in any gaps left out in Jord's post.

Update on matchmaking issues

Hey guys, Just a quick update about the issues we've been having today. We pushed our release back because we were trying to ensure everyone had a fully optimized 'release' build of the game. However, this has caused complicated issues due to the huge difference between how we've tested the game ourselves, and how it was sent to Steam. We're working tirelessly to update the game to the version we use in the office, we'll be posting updates to steam over the next couple of hours and posting a…

[Internet_God]

Hello, I have encountered a bug in which i believe involves the resolution
When i enter the game it always open's in windowed mode
and i cant find the play button anywhere! Before it was doing this the play button did not respond, the game seems to lock its self on fullscreen off in the option's menu every time i set it, it change's back once restarted to "fullscreen off", as i looked over the settings the resolution option say's "unidentified" and once i click the right arrow the words dissapear showing no other resolutions and if i click the left arrow the words never show again
I have pressed alt enter to fix the windowed mode, but the game crops its self to where the play button dont show

Please help!

[toxicslime13]

samething is happening to me and i havent even played the game once. im confused and would like help

[Jord]

You can fix this issue by opening up your console and setting the resolution using the r_width and r_height commands

[nikoniko2027]

Здравствуйте! В русской версии игры в главном меню есть 2 строчки. Профилы и Испьтуемые . У вас в этих словах имеются грубые ошибки. Слово "Профилы" Должно писаться вот так "Профиль". Слово "Испьтуемье" Должно писаться вот так "Испытуемые". Исправьте пожалуйста, а то не очень приятно

[nikoniko2027]

Посмотрел весь русский перевод. Я заметил очень много ошибок. Если вы хотите, я могу вам показать где ошибки и помочь перевести на Русский Язык. Если вы согласны, то пишите мне на почту nikoniko2027@mail.ru Я вам помогу.

[rinkashime117]

i installed the game and when i went to make the game full screen it went to big and now the screen is blown up on a random part of the screen and i cant do anything to fix i tried unistalling and reinstalling but it does not work i tried deleting the user file to make a new one but that does not either so please help me fix it

[Zorak]

Hello, I had recently bought the game and love the community and playing, but I had a few issues along the way that I might as well get out just in case it hasn't already. but I have experienced this issue so far

When the infected are able to bring me down standing on one of the cars in the forest map, it will down me, but bring me back up without being able to move, thus causing the elimination to be from the gas afterwards

but I hope that this game keeps growing and will provide with some new things that will keep it fun!

[sueng07]

I have bug it show unable to establish a connection to the server. I cannot join or play with my friend or other player.

[InnocentTerrorist]

I was shot in the darkness

Left on the ground & oxygen ran out

When I finally died, the screen was still blurry as if I were still alive & out of oxygen.

[SamH]

Здравствуйте! В русской версии игры в главном меню есть 2 строчки. Профилы и Испьтуемые . У вас в этих словах имеются грубые ошибки. Слово "Профилы" Должно писаться вот так "Профиль". Слово "Испьтуемье" Должно писаться вот так "Испытуемые". Исправьте пожалуйста, а то не очень приятно

Посмотрел весь русский перевод. Я заметил очень много ошибок. Если вы хотите, я могу вам показать где ошибки и помочь перевести на Русский Язык. Если вы согласны, то пишите мне на почту nikoniko2027@mail.ru Я вам помогу.

Привет Niko, мы будем смотреть на это в ближайшем будущем. Извините за проблем перевода.

[uGeneration]

Game keeps crashing during match and I am losing ranks because of it, how do I fix this?

[SamH]

[Richardfrommiami]

Hello,I found some issues during the game.
First,Sorry for my poor English.

1.Some times You use antidote save someone attacked by infected one immendtly,The saved one views stuck on ground,It very frusting because sometimes u can get out.

1. the fps running low even Above the recommed PC stander.

3, sometimes u can't open the shotgun lever by step it during day 2 or take shotgun lag.

4.game crush ramdonly,it frusting too

5.servers some times unable to connect or unstable , maybe because Im in asia

6, love your games but now need more work.

Hope U guys write back soon and fix issues above soon.

By the way,We NEED MORE MAPS